One WhatsApp number. Your whole team, replying at the same time.

WhatsApp Portal is our shared team inbox for WhatsApp Business — built to solve the problem every growing business hits: WhatsApp only lets one device be logged in at a time, but your support team has 10, 15, or more people who all need to reply.

The problem

WhatsApp Business only allows one login at a time.

As your team grows, staff end up fighting over who's logged into the WhatsApp Business App, replies get missed, and customers wait longer than they should — even though your team has the capacity to answer instantly.

The solution

A shared inbox that every staff member can use at once.

WhatsApp Portal connects to your existing WhatsApp Business number and gives every staff member their own login to the same live inbox — so replies go out the moment a customer messages, no matter who's online.

How it works

Connect your number

Link your existing WhatsApp Business number once through Meta's official Embedded Signup — no need to re-register or change numbers.

Your team logs in

Every staff member gets their own secure login to a shared team inbox on that same WhatsApp number — as many as your plan allows, all at once.

Reply, track, and grow

Send Meta-approved message templates, see who replied to what, and monitor conversation volume — all from one dashboard.

Everything your team needs to run WhatsApp support

Shared team inboxEvery staff member replies from the same WhatsApp number at the same time — no more "someone else is logged in."

Real-time syncNew messages appear instantly for every agent, with no refreshing or missed handoffs.

Message templatesBuild and send Meta-approved WhatsApp templates directly from the inbox.

Role-based accessAdmins manage staff accounts and control who can see conversations or change settings.

Usage & cost dashboardTrack conversation volumes and WhatsApp messaging costs in one place.

Secure by designEncrypted credential storage and auto-expiring sessions keep your account and your customers’ conversations safe.

Simple, flat pricing.

No per-agent fees, no setup fees, no surprises — one monthly price for your whole team.

Basic Plan

RM599/ month

Up to 15 users included

Shared team inbox on your existing WhatsApp Business number
Up to 15 staff logins, replying at the same time
Real-time message sync across every agent
Message template builder & sending
Role-based staff management
Usage & cost dashboard

Request a Demo

One flat monthly fee covers the whole plan — no extra charges from us. WhatsApp's own messaging fees (charged directly by Meta per conversation) are separate and billed by Meta, not by us.

Frequently asked questions

Do I need a new WhatsApp number?

No. WhatsApp Portal connects to your existing WhatsApp Business number through Meta's official Embedded Signup — you keep the same number your customers already message.

How many staff can reply at the same time?

Up to 15 staff on the Basic Plan, all logged in and replying from the same WhatsApp number simultaneously, in real time.

What does the RM599/month plan include?

The shared team inbox, up to 15 staff logins, real-time sync, message templates, role-based staff management, and the usage & cost dashboard — one flat fee, no per-agent charges.

Are WhatsApp's own messaging fees included?

No. Meta charges its own WhatsApp conversation fees directly and separately from our RM599/month fee — that part of your bill comes from Meta, not from us.